Conflicts are inevitable whenever committed people work together to achieve mutual goals. Conflict is to be expected as people go about the business of solving problems. There may be conflict over values, goals, priorities and how decisions are made. Often, conflicts arise relating to roles, responsibilities and the allocation of resources. If conflict is handled constructively, everyone benefits leading to both individual and organizational growth. If, on the other hand, conflict is handled destructively it can lead to mistrust, frustration, anger, resentment and withdrawal.

Topics:

Experiencing the Myers-Briggs Type Indicator as a basis for understanding individual and group behavior

Identifying components of a collaborative process for conflict resolution

How constructive resolution of conflict through shared decision-making can improve team morale, motivation and overall success

Strategies for mediating conflicts among students, teachers and parents